📌 FAQ – Frequently Asked Questions
- How can I check the status of my order?
You can track your order by logging into your account and visiting the Order Tracking page, or by clicking the tracking link in your confirmation email.
- Can I cancel or change my order after it has been placed?
Orders can only be modified or canceled within 2 hours after placing them. Once the order is processed, we are unable to make changes.
- What should I do if I entered the wrong shipping address?
Please submit a Support Ticket immediately with your order ID and correct address. Our team will assist you as long as the order has not yet been shipped.
- How long does delivery take?
Delivery time usually takes 3–7 business days within the country and 7–14 business days for international orders. Actual time may vary depending on your location.
- What payment methods do you accept?
We currently accept major credit/debit cards, PayPal, and bank transfers. For local customers, Cash on Delivery (COD) may also be available.
- Is online payment safe?
Yes. All transactions are secured with SSL encryption to ensure your payment details remain private and protected.
- What is your return and refund policy?
You may request a return or refund within 15 days of receiving your order if the item is defective, damaged, or incorrect. Please check our Return & Refund Policy for full details.
- How do I submit a Support Ticket?
Simply click the Support Ticket button on our website or go directly to:
👉 https://hatoho.com/support-ticket/
Fill in your details, and our support team will get back to you.
- How long does it take to receive a response from support?
We usually respond within 24 hours on business days. During peak times, it may take up to 48 hours, but we’ll do our best to assist you as quickly as possible.